Processed few good orders

Now after processing few orders i have decided to share my "temporary" hapiness and challenges i faced during the process. The orders which are processed are for a product which is first of its kind in India as far as i know, hence it was a more complicated to make the customer go for a new latest technology product rather than conventional product.

Challenges:

1) It took me 2 complete months to convince ONE customer and during the process i had to travel to the customers place about 14 times explaining him about the product. Finally it turned Postive, and also turned to a REFERENCE.

Lesson Learned: Such customer may at first glance look very troublesome but once they are convinced, they do the marketing for us.

2) They were days when I too did not know information about questions asked by the customer, but i gave a very fast response to his query, which i felt pleased the customer.

3) Spent 75% of my margin / Profit on Travel and accesories required to answer the customers questions.

Leasson Learnt: Cosider any costs that would occur when you first give a quote, the quote cannot be changed later and should also match the industry. Keep enough margin so that you don't incur a loss, it can be at cost but not loss.

4) Learning about taxes is a very difficult task, within India, within state there are various taxes regulations like Octrai, CST, KST, VAT. As one of my orders for this Nano technology product was outside my state, i had to go through all the legal regulations and finally handle them.

5) Transportation seems very easy, problems like damages to the product, packing, Delivery charges will occur. Luckly for me i had all the problems together, the product packing was damaged, hence repacking had to be done, there are package experts, and government prescibes packing standards, Box types etc etc., and for Airworthiness the packing should be hard plastic and should be certified for Airworthiness. Complex man.

But now i have gone thorugh all these. Any one have any questions i can pass information i know.

Happiness:

1) This first customer acted as a reference and got me one more order, this time i did not do any explanation, all i did was sent the order and got the payment.

2) Confidence is starting to increase, may be bcos of getting orders.